Increasing profitability in a utility business is always a challenge. With recent deregulation in utility segments worldwide, utilities must now differentiate themselves in a competitive landscape that is growing faster than their customer base. This is why leading utilities are relying more and more on their service operations to deliver higher levels of service with their existing field workforce.

Field Technician Scheduling Made Easy

It doesn’t matter whether your focus is on gas and electric transmission and distribution; hydro, fossil or nuclear generation; or water, ClickSoftware’s mobile workforce management software for Utilities has been helping companies do “more with less"--maximizing field workforce productivity and customer loyalty while minimizing cost. ClickSoftware provides an end-to-end workforce management solution with integrated workload forecasting, planning, problem resolution, field technician scheduling, dispatching, monitoring, and analytic capabilities.

ClickSoftware is the market leader in developing service optimization solutions that address the unique business needs of the utility industry. Our solutions enable Utilities to gain control and visibility of their field workforce management whilst improving competitiveness and profitability.