Call Center Designer
is the staffing, prediction, modeling, and analysis
tool for your inbound call center ... period. Call
Center Designer was created to solve the unique problems
of staffing and managing an inbound call center.
What will happen if our call volumes increase by
10%?
What would happen to our queue length with two
less agents
How will a raise in our service level affect our
profits?
How many callers will get a busy with different
trunking levels?
You enter your call center volumes, costs, and
service level goals, either manually or by Pasting
in the data from ACD reports and spreadsheets --
Call Center Designer tells you how well your call
center is doing and how well it can do by week,
day, hour, and minute.
