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Aspect eWorkforce Management Multisite
| For businesses operating
multiple contact center sites, Aspect offers the Multisite
version of eWorkforce Management. It makes it possible
to:
Allocate incoming contacts on a percentage basis
across multiple sites
Calculate staff requirements based on networkwide
volume forecasts
Base schedules on global staffing requirements
Use skills-based routing across multiple sites
Aspect eWorkforce Management Multisite provides all
the functionality of Aspect eWorkforce Management
and adds a total network perspective, regardless of
the number of agents, the number of sites, or the
way the contact center chooses to share the contacts.
eWorkforce Management Multisite can be used as
a single point for viewing information and monitoring
performance across a multisite network. It also
allows for decision-making at individual sites.
Managers can view site information on either a consolidated
or an independent basis.
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