Completely automate complex and time-consuming schedule changes
Empower agents to manage their own schedules
Improve communications between agents and managers
Free managers from the manual change notification process
The best way to boost employee morale and reduce costly agent turnover is to empower contact center agents to control their own schedules and to give them easy access to information regarding their work.

eSchedule Planner
Aspect eSchedule planner automates the complicated management of agent schedules and at the same time serves the scheduling needs of contact center agents. It allows employees to make changes to their schedules within parameters that contact center managers control. This automated module for Aspect eWorkforce Management is Web- and IVR client-based and protects managers from busywork and interruptions while enabling agents to control their own schedules.

Employees can make schedule requests from Web browsers, telephones, or mobile phones. Requests go into a queue, where they are processed in the order they are received. The system confirms or denies each request based on rules that contact center managers define. Managers can override results if necessary.
Agents can view both the contact center's available vacation dates and their own schedules, making it easy for them to balance work requirements and private commitments.
Easy-to-use Web and IVR interfaces ensure that agents make their requests quickly and accurately.
Download the Aspect eSchedule Planner data sheet

Notification Server
With the frequent schedule adjustments necessary in contact center management, one of the most tedious manual tasks is notifying affected staff about scheduling changes. Aspect eWorkforce Management Notification Server simplifies and automates this communication process.

Notification Server automatically alerts contact center managers when schedule changes are necessary due to unexpected changes in call volume. Then it automatically notifies agents of schedule changes that managers have entered. Managers no longer need to make telephone calls, type and send e-mail notifications, print and post reports, or walk through the contact center personally notifying employees of schedule changes.

Notifications take the form of SMTP messages that can be displayed by e-mail applications, cell phones, WAP devices, and text pagers, so managers and agents receive them whether they are at their workstations or not.