The HelpConnection.NET
solution can help your company offer excellence in
customer support.
If visitors don't find the information
they need in the knowledge base, they can submit tickets
via online forms or incoming email (or your agents
can enter the info for them if they call in). The
issue will be logged in the system, and the appropriate
agents will be notified by email (and on their online
home page).
Expinion.net has been specializing in Help Desk
software for many years. We have thousands of clients
in 142 countries using our software and giving us
their suggestions. This has helped to make, what
we believe, is the best .NET software available.
Our software is affordable, but never cheap.
Admin Features: Customizable fields, advanced search
functions, nested categories, no limit to number
of agents / clients / issues etc., client grouping,
Tasks (To Do lists/calendar for your agents), answer
templates (drafts), built-in news manager, contacts
area, reporting, escalations, category based alerts
for important current information, upload files
through the application, store and send internal
documents (memos), email clients by group.
Client Features: Clients can read knowledge base,
definitions (from glossary), news and alerts. Submit
a ticket/question and get emailed notification when
ticket is updated. Make notes, bookmarks, retrieve
previous ticket info, change password, use the password
retrieval tool, and obtain files from the downloads
area.
Visit for an online demo, or to request a free
30 day trial download. After using HC for a while,
you may think of something that you wish you could
do with your HC solution. But, you will probably
find that the feature is already there! (There are
literally hundreds of optional settings available,
some in the admin menu and some in the web.config
file.) MS SQL Server database required, runs using
asp.NET 2.0+.
